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Case Study : External CASS Training

The client sought to strengthen CASS culture, Consumer Duty and governance through independent expert-led training

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Client: Private Bank

Challenges

  • Limited variation in internally delivered CASS training
  • Over-reliance on a single-firm perspective and in-house experience
  • Reduced external challenge to assumptions and legacy processes
  • Need to strengthen critical thinking and compliance-focused training culture

Our Approach

  • 1 x virtual 60-90 min workshop for Operations and CASS Office
  • 1 x virtual 60-90 min workshop for Compliance, Operational Risk and Internal Audit
  • 1 x virtual 60-90 min CASS workshop for Legal
  • Case Study and Q&A sessions at the end of each workshop

Outcome

  • Enhanced Understanding: Clearer grasp of CASS rules and requirements
  • Operational Improvement: Adoption of stronger operational best practices
  • Awareness & Accountability: Increased staff understanding and ownership of responsibilities
  • Regulatory Readiness: Improved preparedness for regulatory updates and changes

Want To Learn More?

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