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Case Study : External CASS Training

The client sought to enhance their approach to CASS, Consumer Duty and contractual negotiations through targeted expert support.

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Client: Private Bank

Challenges

  • Reliance on existing in-house experience and perspectives
  • Lack of external perspective to test and validate internal practices
  • Need for independent insight to strengthen CASS culture and critical thinking

Our Approach

  • Tailored workshops for Operations and the CASS Office
  • Targeted sessions for Compliance, Risk, and Internal Audit
  • High-level walkthrough of the reconciliation system and workflows
  • Focused workshop for Legal
  • Inclusion of case studies and Q&A sessions to reinforce practical application

Outcome

  • Enhanced Understanding: Clearer grasp of CASS rules and regulatory expectations
  • Operational Best Practices: Improved practices across key business areas
  • Increased Awareness: Greater staff understanding, engagement and accountability
  • Future Readiness: Strengthened ability to adapt to regulatory updates

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